Gina H.
"I submitted a request for a quote online to convert from refrigerated air to AC/Heater. Within a couple of hours someone called to set up an appointment for the very next day! Luis was on time and very professional yet personable. He was clearly proud of the business but not pushy or trying to hard to sell me a product. He was thorough in describing the options they could offer, the work to be done, and how the process would go. The estimate was not cheap. It was more than what I had saved for this, but they do offer interest-free financing. Total Air was my first estimate, and I got several more. Some were cheaper, but I kept coming back to Total Air because I felt like I could trust them. It turns out, I could. The work was done in one very full day. Angel and Octavio were here exactly on time and worked from around 8 am steadily until about 6 pm. They were moving and working hard the entire time. They removed my evaporative cooler and furnace, installed the AC/Heater unit, smart thermostat, new intake and vent covers, and hauled away all of the old parts and trash. Alpine Electric came to do the electrical work. They all knew exactly what they were doing and made it work smoothly. The only difficulty was the Honeywell app did not want to pair with my thermostat--which had nothing to do with Total Air. It was a problem with the app, which I was able to resolve with a Honeywell customer service agent. Total Air has been very responsive even after install with any questions I have had, and they were even persistent in following up with me when I missed an email they sent with information I needed for the City inspection. (Adriana was super friendly and helpful on the phone.) If you want a professional company that does good work by the book, I can certainly recommend Total Air. Everyone has been so knowledgeable, helpful, and friendly. I have no regrets and am finally looking forward to a hot El Paso summer!"
